Frequently Asked Questions
Q1
How about your after-sale service?
We provide considerate long-term online service support. 1 year warranty with spare parts is provided, but this does not include labour service and transportation costs overseas.
Q2
How about the leadtime for your machine?
Usually within 2 weeks. If the order quantity is large, we can negotiate the production schedule.
Q3
Whether the product is English panel and manual?
The panel defaults to Chinese. Please inform us of your specific requirements. The user manual can be provided in English.
Q4
Voltage and plug options for the product?
We offer standard configurations. Please advise us of your specific voltage and plug demands when ordering.
Q5
What is your Minimum Order Quantity (MOQ)?
We accept sample orders starting from 1 unit.
Q6
What payment methods do you support?
We accept T/T, L/C, Western Union, Paypal, etc. Payment terms may vary depending on different countries and regions.
Aris Cooktop
