Frequently Asked Questions
What certifications do your products have?
Our main customers are from North America, Europe, Middle East, Oceania and Southeast Asia, the number of our cooperating customers has exceeded 300 restaurants. We hold CE / ETL / UL / EMC Certification for hotpot table and korean bbq grill table, making it easy to get local operation permits.
What custom-made options do you support?
We offer complete OEM/ODM customized equipment including sizes, materials, colors, and styles designed to match your specific restaurant branding and setup.
What is the production time?
Production takes approximately 15-20 days after receiving the deposit and confirming the customized design drawings of the hotpot bbq table.
Can you help arrange logistics transportation?
Yes, we provide full delivery services including customs clearance at the port, shipping the products directly from our manufacturing facility to your designated locations.
What is your after-sales warranty service?
We provide 1% to 1.5% free spare parts based on the order volume, and all main core components of our induction cookers come with a 1-year warranty.
What are the advantages of the internal parts used in the cooker?
The cooker utilizes high-strength pure copper heating coils for effective heat transfer, a custom-designed PP shell to block out dust and oil, and a Siemens IGBT chip for stable power output.